FREQUENTLY ASKED QUESTIONS
Yes, we do our best to ensure that all product photos accurately represent the item you will receive. However, slight differences in color or texture may happen due to lighting or screen settings.
All product specifications will remain as described.
A tax invoice will be sent to your registered email after the order is confirmed. You can also download past invoices anytime from the “My Account > Orders” section in your account dashboard.
If you need to return a product, please contact our customer service team or use the return request form under “My Account”. Returns are subject to approval and must comply with our return policy, including timeframes and product conditions.
Follow the steps there, and we’ll guide you through the process. Please make sure to check our return policy before starting a return.
Some popular items may be restocked. If an item is out of stock, you can contact us, or we will provide a Request button on the product page to receive an email when it’s available again.
We offer shipping across Melbourne, Victoria. During checkout, you can enter your delivery address, and we’ll let you know if we deliver to your area.
